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This is the Privacy Notice for Solo Nutrition Ltd.

The purpose of this notice is to inform you about how and why your personal data is used so that we at Solo Nutrition are as transparent as possible, and to ensure that you are aware of your rights under UK data protection legislation.

The Company

Solo Nutrition Ltd, is a company registered with Companies House under registration 03901107 and with the ICO under registration ZA821984.

Our registered address is 37 Shiphay Lane, Torquay, Devon, United Kingdom, TQ2 7DU. You can contact us at or on 0777 2386789

The purpose for processing your data and our basis for doing so

We process your personal data so can obtain our stock from manufacturers, fulfil orders placed on us and to keep you informed of updates in our range or special offers.

In processing your data, we must establish our legal basis for doing so and the legal basis can be different depending on circumstances in which we process it. References to the basis of processing e.g.”(Art. 6.1.f)” are a reference to the article of the General Data Protection Regulation under which we undertake the processing in question.

If you are a customer, we will hold the following information about you:

  • Your full name.
  • Your email address.
  • Your postal address.
  • Your contact telephone number(s)

We process this information so we can provide you with the goods you order, invoice you as well as maintain our communication with you. Our legal basis for doing this is Art. 6.1.b – performance of a contract, this is necessary to deliver the service to you.

We will also use your contact data to send occasional updates via email to both customers and anyone who has signed up to receive these on our website. If you are an existing customer, we are permitted to send you email marketing as we have already collected your data during the course of a sale. You can withdraw your consent at any time by using the ‘unsubscribe’ function on the email.

If you sign up to receive notifications from us, then we ask your consent (Art. 6.1.a) to do this. You may withdraw your consent at any time by using the ‘unsubscribe’ function.

If you are a manufacturer and wish to supply us, then we will collect the following information from your representative:

  • Full name
  • Email address
  • Telephone number(s)
  • Position in the company

We process this information to establish a contract with you, provide you with purchase orders and pay you. Our legal basis for doing this is Art. 6.1.b – performance of a contract, this is necessary to establish and maintain a commercial agreement between us.

Where we require your data in the pursuance of a contract, if you fail to provide that data, we will not be able to provide you with our products or enter into a commercial agreement.

Recipients of your data

As a general principle, we will not transfer your personal data to other recipients without your permission. There are some exceptions to this:

  • If you do not pay your bills, we may choose to engage a third party to recover any money you owe us. Lawful basis Art 6.1.f, we have a legitimate interest to pursue money owed to us.
  • It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate. Lawful basis is Art 6.1.c Legal Obligation
  • We do use an external accountancy service and they have limited visibility of your personal business data for the administration of company financial affairs. The lawful basis for this is Art 6.1.f, we have a legitimate interest to allow our accountant to have limited access to our client personal data in order to manage our accounts.

Data collected by third parties on our behalf


Our website is hosted by Digibubble Ltd. they maintain the contact and order records within the website database. In administering this function and in order to provide security of that data, your IP address will be recorded in the log records as well as the date and time of access. The GDPR requires technical measures to be put in place to secure personal data, so this additional data is collected in compliance with that legal obligation.

Transferring your data outside of the UK

We do not transfer or process data outside the UK unless we have your specific consent or where the nature of the processing requires it (for example, where we are emailing a party to your matter who is based outside the UK, or because you have chosen to use an email or other communications service which routes data outside the UK).

If your data is sent out of the UK, we ensure that there are approved mechanisms to do so, such as adequacy decisions or standard contractual clauses.

Retention periods

We will retain your data only for the time we require it for the purposes stated and / or where we have a legal obligation or other legitimate purpose.

If you are a customer, then we will keep your data for all the time you are a customer and for 7 years following. This is to comply with HMRC audit requirements.

If you are a prospective customer and have signed up to receive our updates, we will keep your information for 2 years from last meaningful contact unless you have asked us to stop contacting you. If this is the case, we will remove you from the mailing list but will keep the minimum of data to ensure you are not added back into it.

If you are a manufacturer and are supplying us with products, we will retain your information for the duration of the commercial relationship and for 7 years after to comply with HMRC reporting requirements.


The GDPR requires us to implement technical and organisational measures to protect your data. We use Transport Layer Security (TLS, also known as SSL) to encrypt any data you supply to us through our website.

Your rights

The GDPR provides you with several rights in relation to the data of your we process. The rights relevant to our activities are:

  • You have the right to get access to and copies of your personal data.
  • You can in certain circumstances, restrict our processing of your data and request us to erase it (although we may have to retain some for legal reasons).
  • You can ask us to rectify any inaccurate information we may be holding.

If you want to exercise any of these rights, contact us on the above email address.

You also have the right to lodge a complaint about our processing with a supervisory authority — the UK’s Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone: 0303 123 1113

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